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Twilight Tavern

Shipping & returns

Shipping

Items are printed to order in 2–5 business days. Shipping rates and options are shown in your cart for your country before you pay, and you get a tracking number by email as soon as the parcel leaves the print shop. Orders with several items may ship separately from different print partners.

Customs duties or import taxes outside the United States, where they apply, are the recipient's responsibility.

Return policy

Every piece is printed to order for you, so we accept returns for defective items only: an item that arrives damaged, misprinted, or is not what you ordered. We do not accept returns or exchanges for a change of mind, a wrong size chosen at checkout, or a colour that looks different on your screen. Please check the size chart on apparel pages before ordering.

  • Return window: 30 days from the delivery date.
  • How to start one: contact us with your order number and a photo of the problem. We answer within two business days.
  • Remedy: your choice of a free replacement or a full refund, including the shipping you paid.
  • Return shipping: free. In almost every case you keep the defective item and do not need to send anything back; if we do ask for it, we provide a prepaid label.
  • Restocking fee: none.
  • Refund method and time: refunds go to the original payment method within 5 business days of approval; your bank may take a few more days to show it.
  • Exchanges: not offered. A defective item is replaced with the same item, or refunded.

Cancellations

Orders go to production quickly. If you need to cancel or change an address, contact us straight away with your order number; once printing has started we cannot stop it.